What We Do
We do anything and everything you want us to regarding your high ropes operation. Initial one hour consultation is free to determine scope of works required. Just email or call us on 01285 770007 or email@example.com.
Key areas of expertise include:
– Operations of ropes course
– Consultancy and Technical Advisory Services
– Instructor and rescue training
– PPE inspections
Operations of ropes course
Head 4 Heights has over 17 years of hands-on operational experience and have real time access to industry changes and developments.
In 2003 we opened H4H Cotswold Country Park & Beach. Surviving both the recession, staying ahead of all safety regulations and some extreme weather conditions we became the busiest high ropes educational and recreational site in the Cotswolds receiving TripAdvisor Certificates of Excellence in 2016, 2017 and 2018 and continually being listed as one of the best outdoor attractions in the area. H4H sold this site to multinational recreational operator PSL in 2019.
In 2009 H4H opened Zooropia at Bristol Zoo. This is the busiest CBS adventure park for 5-12yrs in Europe with our license to operate being recently extended for the second time in 2018 for a further 6 years.
H4H is currently seeking new operational and partnership opportunities at both new and existing sites.
Consultancy and Technical Advisory Services
H4H can help in every aspect of high ropes with our scope of work covering build, operations, monetization, safety procedures, risk assessments, training, insurance, inspections, compliance & standards and customer experience. Since 2003 the high ropes industry has greatly changed and H4H will guide you through assurances needed to ensure your safety procedures meet the highest possible standards.
Design and Build Services
Type of course requirements always vary immensely. Key determining factors can include targeted markets, height and planning restrictions, duration of experience, costs, ROI’s, environmental limitations and client’s specific needs. There is also a growing range of products available and which ones are suitable to which operator always varies. We hope to provide you with all the information and guidance you need to chose the right course and the right builder.
In our industry literally every penny counts. The difference of as little as 20p per ATP can make a huge difference. H4H has the knowledge and experience of price setting and predicting revenue streams. Whether you are an existing operation or looking at setting up a new operation we can provide guidance on also aspects of monetization. Managing staffing costs, competition, developing and setting attainable business models, pricing variables, opening times and demographics of visitors all play a key part in generating profit.
Safety procedures & risk assessments
There are numerous options of activity systems and PPE you can choose. How and what equipment you use is always optional and can be complicated. H4H can guide you through simple effective and easy solutions. All of which can be supported with essential onsite risk assessments.
View our sample Risk Assessment and Safety Operations Policy.
Head 4 Heights provide ERCA High Ropes Instructor and Rescue training across the UK, Europe and Asia. Training covers all Adventure Parks, Traditional Ropes Courses, Educational Ropes Course, Low Ropes Courses, Zip Wires, Climbing Walls, Tree climbing, Free Falls and bespoke elements including disabled access activities. Each training course is designed as a bespoke course for every site and duration of courses range from 1 to 5 days dependant on course design and activities in operation. Clients include MOD, First Choice holidays, Jump, Cutty Sark, Coln Lakes, RAF, HMYOI, National Museum Wales and the SS Great Britain.
There are a number of specialist insurance brokers and companies that operate within the outdoor adventure and high ropes industry. Which one suits each operator depends on multiple variables such as number of staff, projected sales and other business. H4H can give guidance on best suited insurance representatives.
Inspections and maintenance
Types and frequency of inspections required cover both the site in use and PPE. Daily, operational, periodical and inaugural inspections are all essential. H4H can provide inspection logs and directives on who can carry out which inspections as to whether these are in-house or provided by qualified inspection bodies. H4H can also provide each operator with their own annual PPE inspection which can also include updating and provision of relevant documentation.
H4H have RoSPA Approved Competent Person certified PPE inspectors who can carry out PPE inspections anyway across the UK. This can also be supported with provision of updated PPE documentation. Most inspections range from half a day to a full day but this is always dependant on amount of PPE onsite.
Compliance and standards
There are a number of standards and regulations that should be adhered to as best practice. These include, The Working at Height Regulations 2005 (amended 2007) ,LOLER 1998, PUWER 1998, PPE Regulations, European Standard EN: 15567 for Ropes Courses Parts 1 and 2, AAIAC UK Ropes Course Guide, The European Ropes Course Association Standards . Head 4 Heights can provide details and guidance to ensure these standards are met with supportive documentation.
Customer experience UX
Due to the demands and needs of today’s society and real time access to social media it is becoming more important to ensure customer satisfaction to increase sales, attract new visitors, repeat visitors and enhance positive online promotion. Delivering above customer’s expectations is becoming the new norm. H4H can provide guidance on statistical significance to ensure monitoring, rewarding and training staff to increase customer experience.